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Own a Piece of the Oregon Coast

Reservations:

All reservations must be made by an adult age 25 or over with a valid credit card

Reservations made under a false pretense will be subject to eviction and forfeiture of all payments.

All reservations are subject to State Transient lodging taxes 1% and Lane County Lodging Tax of 8%
Properties in the City of Florence are subject to an additional 1% Transient Lodging Tax

Payment:

A pre-payment of half down is required for all reservations.

We currently accept Visa, MasterCard & Check for pre-payments.

All balances are due 7 days prior to Arrival.

There will be a $25 fee for all returned checks.

Cancellations/Refunds:

Reservation canceled less than 30 days prior to the scheduled arrival date will forfeit the pre-payment deposit. Reservations canceled more than 30 days from the scheduled arrival date are subject to a $25 cancellation fee. Refunds will not be given for early departures

Substitutions: If the property you have booked is removed from the rental program or if extraordinary circumstances render the property uninhabitable, We reserve the right to substitute a comparable property. If comparable accommodations are not available, then Guests may choose from available properties at the published rates or request a refund. In these very rare circumstances you will be given the opportunity to cancel with no penalty should the new accommodations not be acceptable. Once notified, and you have agreed to the substitute accommodations, the normal cancellation policy will apply.

We occasionally experience outages that are beyond our control. We report outages as each occurs. No refunds or compensation will be given for any outages. Refunds or rate adjustments will not be given for unforeseen circumstances such as inclement weather or mechanical failure.

PROTECT YOUR VACATION RENTAL AGAINST CANCELLATION: Help protect non-refundable trip costs against cancellation due to sickness, bad weather, job loss and more. Take a look at the covered items: https://whaleswatch.pablow.io/Company/Products
Get A Quote: https://whaleswatch.pablow.io/ Note: Declining insurance may affect your right to a refund, and you will be responsible for any cancellation penalties in accordance with the terms and conditions, up to 100% of the rental cost.

Check In:

Homes will be available at the time stated on the Reservation Confirmation – Different properties may have different check-in times. If the property is ready early we would be happy to let you check in early, but please call to confirm.

Cleaning & Maintenance crews are working very hard to make sure the home is ready for occupancy. Please do not arrive at the home early without our permission

Upon arrival at the home please make a through inspection and report any damages to our office within 24 hours.

Occupancy:
Violation of any federal laws, state laws, county laws, local laws, company policies, or house rules are grounds for immediate eviction without refund.
The total number of persons allowed in the property at any time is restricted to the stated limit for each property. Eviction without refund and a $25.00 penalty per person per night over the stated limit will apply.

The total number of vehicles allowed to be parked at the property at any time is restricted to the stated limit for each property. Eviction without refund is the penalty.

Our homes do not have adequate off street parking, vehicle limits are predetermined and are not negotiable.

Absolutely No Motor Homes, Campers, Travel Trailers, or Tents are allowed at any of our homes.

Please be respectful of your neighbors. Outside Quiet time is between 9PM and 9AM. If we receive complaints you will be contacted and asked to be quiet. If we receive more than one complaint during your stay you will be evicted without refund.

All of our properties feature standard household items including cable or satellite TV, central air/heat, microwave, coffee maker, toaster, pots and pans, BBQ grills, dishes, utensils and glassware. Most houses have telephones; ask your rental agent.

Unique and specific equipment and/or amenities for each property are listed in the individual property descriptions located on our website. Hot tubs, additional TVs, VCRs, DVDs, porch furniture, dock access, recreational games and equipment, and similar items are furnished as a courtesy by the owner and are not guaranteed by us.

Most homes have locked owner’s closets or cupboards for the owners’ personal items. Please respect these areas and do not attempt to open them.

All equipment in each property should be in working order when you check in, but things do break down unexpectedly! Please report any inoperative equipment or problems to the office immediately.

Only local and toll-free calls can be made from our homes. Please bring your own calling card for long distance calls.

Each property will be supplied with the appropriate amount of sheets and towels to suit the property’s capacity, so everything will be ready for you to kick off your shoes and relax! For each person, a bath towel, hand towel and wash cloth will be furnished. There will be two kitchen towels and pot holders.

Standard beds will be made up with linens, blankets and bedspreads. Due to insurance regulations, our housekeepers cannot make up bunk beds, sofa sleepers or trundle beds; however, linens will be supplied for each of these beds. In order to avoid additional charges, please be sure that all linens remain in the property when you leave.

We supply games and activities for our guests, however some games have small pieces or parts and are not suitable for young children, i.e. toddlers and infants, who may put things in their mouths. Do not allow young children to play unsupervised with games.

All of the cabins are privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

Parties or Gatherings: Occasions such as parties, weddings, receptions, company gatherings or picnics are not allowed. We do not rent to prom groups, school or graduation groups, fraternities or sororities, or youth groups with or without adult supervision. Adults cannot rent properties on behalf of underage guests. Any use of the property for purposes other than family vacations must be addressed at the time of the reservation.

Septic System: All of our homes not in the city of Florence are on Septic Systems. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at anytime. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to eight hundred dollars ($800). Each houses occupancy is based on what the septic system can handle. Please remember that anything that goes down the drain goes right into the ground and is absorbed by the environment. DO NOT USE LIQUID PLUMBER OR THESE TYPES OF PRODUCTS. These products stay in the system and pollute the ground beneath the home. Please do not rinse off sandy items inside. Houses with garbage disposals should only have cooked food put down them, no raw vegetables, no egg shells, no coffee grounds, when in doubt put it in the trash.

Hot Tub – No children under the age of 12 permitted in hot tubs at any time. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm until later that evening. DO NOT STAND ON THE HOT TUB COVERS. Hot tub covers are for insulation purposes and are not designed to support a person or persons. They will break, and you may be charged for replacement. Remember when not using the hot tub, leave cover on so hot tub will stay warm.

Pets:
Whales Watch Vacation Rentals loves pets and most of our properties are dog-friendly. Cats are never to be allowed into any of our vacation rentals. If we find evidence of any animals in a non-pet friendly home you will be billed a minimum of $500.00 to sanitize and restore the property to its original condition. We have several homeowners who have allergies to animals therefore our policy is not negotiable in reference to non-pet friendly homes. We may charge more depending on the extent of the damage and repairs needing to be done. There are NO exceptions to this, please do not ask. PETS are permitted in rental houses only with prior approval. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up-to-date on rabies vaccinations and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. The home owners assume no responsibility for illness or injury that humans or pets may incur while on the premises.

Check Out:

Check Out time is stated on the reservation confirmation - Late Checkouts are not permitted.

Cleaning & Maintenance crews are working very hard to make sure the home is ready for the next guest. Please be respectful of this time, as cleaning crews are required to follow strict schedules.

If you are still in the home when cleaning crews arrive you will be billed for the time that they have to wait for your departure at a rate of $50 per hour with a one hour minimum.

Lost keys will be billed at $10 each

Please leave the home neat and orderly

Upon departure please be sure that the following have been completed

Please wash all dirty dishes or Load and run Dishwasher

Remove all food from the refrigerator

Put all garbage in bags and place in the provided trash cans

Set all thermostats to 55 degrees

Close and Lock all windows and doors

Cleaning:

Cleaning fee's vary by property and are for sanitation, linens, and general cleaning only. Please leave the home neat and orderly to avoid additional charges.

If the cleaning crew finds that the home has been left excessively dirty you will be billed for the additional cleaning time at a rate of $50 per hour.

Damages:

You are responsible for any and all damages that occur to the property or it's contents by you or any other member of your group while you are the registered occupant of the property. In lieu of a security deposit we will keep your credit card on file as a security deposit. If we discover that there has been damage to the property or it's contents while you are the occupant we will capture an amount from your credit card to cover the estimated cost of repairs. The amount we capture will be an estimate and will probably be more than the actual cost of repairs. We will provide a statement of the damages and the cost of the repairs after they have been completed. If there is a refund due it will be returned to the credit card after all repairs have been made.

Lost and Found

Whales Watch Vacation Rentals is not responsible for items left in the property. Unclaimed items found in the property will be held for 30 days only. If you request that we return an item left in a property we will ship it to you COD. There is a $10 fee in addition to shipping costs for all items shipped back to you. We cannot guarantee a timely return of items left behind.

Smoking:

There is absolutely no smoking in our homes. If the cleaning company detects any evidence of smoking in the homes not specifically listed as a smoking home you will be billed an additional $200 to deodorize the home.

Emergencies:

There is an agent on-call 24 hours a day for emergencies. Non-emergencies will be noted and handled the following business day. In the case of an emergency there are emergency contact numbers posted in the home.

Remember - if you are having a fire, medical or police emergency please call 911 first.

Maintenance
Every effort is made to keep each property and its equipment in good working order. Please notify our check-in office of any difficulty you encounter during your stay so repairs can be made. We will make every effort to eliminate any problems or have repairs made as soon as possible.

We cannot be held accountable for problems we are not aware of. Housekeeping or maintenance problems will not be addressed at check-out or after you return home.

We have a terrific maintenance staff which is available seven days a week to take care of everything from routine maintenance to plumbing problems. If you need something, please call us immediately.

You will receive our after-hours emergency telephone number at check-in. For non-emergency issues, please call the office during office hours.

Insects & Wild Life: Unfortunately for locals and visitors alike, Florence is home to many little critters and a few large ones, especially during the summer and warmer months. Ants, mosquitoes, and sand fleas are common invaders. Rodents, both beach rats and field mice are common invaders especially in older homes.

We do our best to keep the pests away - all of our properties are cleaned after every rental and properties receive routine pest control treatments. An occasional line of ants does not mean the property is infested or has been poorly maintained. Some tips: Keep your the house clean. Keep food sealed. All food should be stored either in the refrigerator or in sealed packages or containers. Bugs and Rodents are attracted to food and water. Be sure to clean up all areas where food is prepared and served, clean up spills and crumbs from snack foods immediately and don't leave dirty dishes lying around.

We also have a coastal black bear problem. Trash is kept in bear proof containers, sheds, or garages. You are responsible for keeping these securely closed. Do not leave anything on a deck, or in your car that attracts bears.

Whales Watch Vacation rentals will not relocate guests or issue refunds or discounts due to bug, rodent or bear sightings.

Other Policies:
Units may not be sublet.

The renter/renters named in this agreement will be responsible for themselves and all guests whether they are registered in the rental unit or not.

The renter acknowledges that Whales Watch Vacation Rentals, property owners, and employees can not be held responsible regardless of fault, for any accident, loss, damage or injury suffered by the renter, members of their party or any other guests which the renter or their party have allowed access to the property, regardless if said loss is a result directly or indirectly from acts of god, danger incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, delays or cancellations of or changes in itineraries or schedule or from acts of omission of any airline.

Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management and reservations of the property and to release and hold harmless it's owners or representatives for any loss or damage to personal property or for any injury and/or death.

Written Exceptions – Any exceptions to the above mentioned policies must be approved in writing in advance.

The most enjoyable vacations are those that are worry-free. Make the most of your vacation by taking the same precautions that you do at home: keep your vacation home and cars locked at all times and safeguard your keys

Every effort has been made to provide accurate and complete information in both our printed material and on our website; however, Whales Watch Vacation Rentals is not responsible for printing errors, omissions, equipment failure, changes in amenities or furnishings made by homeowners, or changes in views, neighborhoods or beach access.



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"How inappropriate to call this planet Earth when it is quite clearly Ocean." Arthur C. Clarke